Frequently Asked Questions

If you're not sure where to start, book a Free Initial Inquiry — a warm, no-obligation conversation where we'll listen to what you're experiencing and help you decide whether a Qualified or Trainee Therapist is the right fit.

Yes. Everything you share with your practitioner is treated with the utmost confidentiality, in line with our professional and ethical obligations. There are a small number of situations — such as safeguarding concerns or legal requirements — where disclosure may be necessary, and wherever possible we'll discuss this with you first.

Yes. You can request a session at any time via our online booking page. A member of the team will follow up to confirm the details and arrange your first appointment.

We offer both in-person appointments at our Bury St Edmunds office and secure online video sessions. Let us know your preference when you enquire and we'll match you with a practitioner who offers that format.

Fees vary depending on the type of support and practitioner. As a Community Interest Company we work hard to keep our services accessible and can discuss pricing options with you when you get in touch.

Your initial inquiry is an opportunity to meet your practitioner, share what's brought you to us, and talk through what you'd like to work on. It's a gentle, unhurried conversation and there's no pressure to share more than you're comfortable with.

Standard sessions last 50 minutes. Some services, such as initial assessments or family sessions, may run longer — we'll always confirm the length when your appointment is booked.

Yes. We offer age-appropriate support for children and young people, with practitioners experienced in working with under-18s. Parents or carers are involved as appropriate to the young person's age and situation.

You can cancel or rearrange your appointment by contacting us by phone or email. We ask for at least 24 hours' notice where possible so the slot can be offered to someone else.

Our team members are professionally qualified and registered with the appropriate accrediting bodies for their discipline (such as the BACP, UKCP or equivalent). We're committed to ongoing supervision, training and evidence-based practice.