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Your privacy matters

Privacy Policy

How Mentis Tree CIC collects, uses and protects your personal information.

Introduction

Mentis Tree CIC respects every client's privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use and safeguard the information you provide to us.

We believe that trust is the foundation of effective mental health support. Being transparent about how we handle your data is an important part of that trust.

Information We Collect

We may collect the following types of information:

  • Name
  • Email address
  • Telephone number
  • Appointment information
  • Enquiry information
  • Information submitted through website forms
  • Website analytics and cookies

How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to enquiries
  • Providing therapy, initial inquiries and support services
  • Managing appointments
  • Improving the website
  • Meeting legal, safeguarding and professional obligations

Confidentiality

Session-related information is treated as confidential. We respect your privacy and take every reasonable step to protect the information you share with us.

There are limited circumstances where disclosure may be required, such as safeguarding responsibilities or legal obligations. Wherever possible, we will discuss this with you first.

Data Storage

We take reasonable measures to securely protect personal data. Information is stored in systems that are appropriate to the sensitivity of the data and access is limited to those who need it to provide our services.

Cookies

Our website may use cookies to improve functionality, analyse how visitors use the site, and enhance the overall user experience. You can manage or disable cookies through your browser settings.

Your Rights

You have the right to request the following in relation to your personal data:

  • Access — to see what information we hold about you
  • Correction — to update inaccurate or incomplete information
  • Deletion — to request that we remove your data in certain circumstances
  • Restriction — to limit how we process your information
  • Data portability — to receive your data in a structured format
  • Withdrawal of consent — where we rely on your consent to process data

Contact Details

Telephone

01284 750096

Opening hours

Mon 8:30–17:00 · Tue 8:30–16:00

Wed–Thu 8:30–19:00 · Fri 8:30–16:30

Sat–Sun: Closed

Address

Acorn House
8a Looms Lane
Bury St Edmunds
Suffolk
IP33 1HE

This Privacy Policy should be reviewed before the website is officially published.