Terms & Conditions

These Terms & Conditions outline the rules and expectations for using the Mentis Tree CIC website and services. By accessing the website or booking a session, you agree to these terms.

If you have any questions about anything in this document, please contact us before proceeding.

Appointments can be requested through our online booking form, by telephone or by email. We aim to respond to all enquiries within 1–2 working days.

Session availability may vary depending on practitioner schedules. We will do our best to accommodate your preferred date and time.

We understand that circumstances change. If you need to cancel or reschedule an appointment, please provide as much notice as possible.

Repeated late cancellations or missed appointments may affect future booking availability. Please contact us directly if you are running late or unable to attend.

Payment terms will be discussed and agreed before your initial inquiry. We aim to be transparent about any costs involved.

If you have questions about fees, funding or payment options, please get in touch and we will be happy to explain.

Mentis Tree CIC is committed to maintaining high professional standards. Our practitioners follow the ethical frameworks and guidelines set by their professional bodies, including the BACP.

All practitioners engage in regular supervision and continuing professional development to ensure the quality of care we provide.

We take confidentiality seriously. Information shared during sessions is treated as private and protected in line with professional ethical guidelines.

There are limited circumstances where we may be required to share information, such as safeguarding concerns or legal obligations. Wherever possible, we will discuss this with you.

This website is provided for information and booking purposes. We make every effort to ensure that the information on this site is accurate and up to date.

We do not guarantee that the website will always be available or free from errors. We reserve the right to make changes to the site and its content at any time.

All content on this website, including text, images, logos and branding, is the property of Mentis Tree CIC unless otherwise stated. You may not reproduce or distribute this content without permission.

Mentis Tree CIC provides information and services in good faith. We are not liable for any loss or damage arising from the use of this website or reliance on its content, except where required by law.

If you are experiencing a mental health emergency, please contact emergency services or your local crisis team.

This website may contain links to external websites for your convenience. Mentis Tree CIC is not responsible for the content, privacy practices or availability of those third-party sites.

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of the website or services constitutes acceptance of the updated terms.